Policies & Procedures

Please click a section below to expand:

Admissions policy

The overriding factors we consider in respect of admissions. All applications are given respect. Each child is treated equally and given the same opportunity to reach their full potential, irrespective of their ethnic origin, culture, religion or home language, family background, or special educational needs, disability, gender or ability. We have evidence of a robust policies document in place for the perusal of all concerned, please do ask a member staff if you wish to see them.

Registration information

At Caego Day Nursery we are registered to care for up to 100 children between the ages of birth and 8 years. We are governed by CSSIW’S national minimum standards, and are also registered by Wrexham Borough Council to provide early years education. In addition to the above, we are also registered to provide the flying start programme.

Languages through which care is provided

The main language used in the care provided at Caego Day Nursery is English. We are monitored by the Early years guidance and provide the appropriate basic Welsh language as every day good practise. This is implemented through nursery rhymes, numerical skills, shapes, colours, and simple phrases. This is implemented at an appropriate level for all our children.

Children with special needs requirements

Each child is treated equally and given the same opportunity to reach their full potential. Parents of children with specific special needs are welcome to visit the nursery and discuss such needs with staff and management. Management and senior staff will liaise with outside agencies if required. Parents will be informed as necessary.

Securing your child’s place

Parent’s wishing to book their child in this nursery, are required to pay a £40 booking in fee. This is to secure your child’s place. When this has been received, we offer a 4 hour session in which your child can come into the setting for a settling in period.

Arrival and collection of children

Caego Day Nursery provides a warm welcome to every child and family on their arrival. The staff member records any specific information provided by you regarding the child, i.e the time of last medication given, or any accidents have occurred out of nursery hours.

If the child is to be collected by someone who is not the parent at the end of the session, there is an agreed procedure that must be followed to identify the designated adult. Photo identification or a password is also required where possible for the designated adult. Parents are informed about these arrangements and reminded about them regularly.

Collection procedures

When collecting your child you will be informed of any relevant information on the notice board provided in the reception area were you will collect your child. You will be informed about any accidents or incidents that may have occurred and requested to sign the appropriate paperwork.

The nursery will not release a child to anyone other than the known parent or guardian, unless an agreement has been made at the time of arrival. The parent should inform the designated adult collecting the child, of our nursery procedures and contact the nursery about the arrangements as soon as possible regarding a requested password. If in any doubt the nursery will check the person’s identity by ringing the child’s parent or their emergency contact number.

Sickness

At Caego Day Nursery we promote the good health of all children attending. To help keep children healthy and minimise infection. We have strict procedures in place. We are governed by CSSIW guidance; we cannot accept children into nursery if they are unwell.

In order to take appropriate action of children become ill and to minimise the spread of infection we implement the following procedures:

  • If a child becomes ill during the nursery day, we contact their parent(s) and ask them to pick up their child as soon as possible. During this time we care for the child in a quiet, calm area with their key workers, wherever possible
  • We follow the guidance given to us by Infection Prevention and Control for Childcare Settings (0-5 years) Nurseries Child Minders and Playgroups and advice from our local health protection unit on exclusion times for specific illnesses, e.g. sickness and diarrhoea, measles and chicken pox, to protect other children in the nursery
  • Should a child have an infectious disease, such as sickness and diarrhoea, they must not return to nursery until they have been clear for at least 48 hours
  • Where we have any child or staff member with food poisoning, we inform parents as soon as possible if there is a contagious infection identified in the nursery, to enable them to spot the early signs of this illness. We thoroughly clean and sterilise all equipment and resources that may have come into contact with a contagious child to reduce the spread of infection
  • We have the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable
  • We make information/posters about head lice readily available and all parents are requested to regularly check their children’s hair. If a parent finds that their child has head lice, we would be grateful if they could inform the nursery so that other parents can be alerted to check their child’s hair

All sickness and absenteeism must be paid in full.

Administration of medicine

At Caego Day Nursery we promote the good health of children attending nursery and take necessary steps to prevent the spread of infection (see sickness and illness policy). If a child requires medicine we will obtain information about the child’s needs for this, and will ensure this information is kept up to date. We follow strict guidelines when dealing with medication of any kind in the nursery. Staff are allowed to administer medication prescribed by the doctor, and will require your consent prior to administering the medicine.

If a child requires Calpol then you must provide this, and you will be called prior to a member of staff administering it. We are only allowed to give your child one dose of Calpol during the day in nursery if they require more then you will be required to come and collect your child.

Meals and dietary needs

Breakfast is served at 9am with a hot 2 course lunch at 11.45am freshly prepared by our fully trained staff. We serve a light snack at 2pm and a more substantial snack at 3.30pm.

We ensure that we cater for all dietary requirements and respect different religious dietary needs. Drinks of milk and water are given frequently throughout the day.

Procedure for dealing with accidents and incidents

At this Nursery immense stress is placed on the supervision and safety of the children whether outside on the field, meal times or at play, they are attentively watched over. However, if an accident occurred our policy would be as follows.

Minor Injury

Cuts, grazes etc. Washed and given cuddles and a lot of TLC.

More Serious Injury

If a member of staff had any concerns at all following an accident then the child would be taken to hospital for treatment / X-ray etc. Whilst the child was on the way to the hospital you as Parents or Carers would be informed and would be requested to accompany your child and a member of staff to the hospital. Our number one priority is to the child. You can be assured that your child would be given every attention needed.

Accidents are bound to occur sometimes, at the Nursery or in your own home. We hope that the need to call you will never arise, but if it does we would like to feel confident about our procedure.

Accident/Incident forms will be issued at the end of the day. However, there are occasions when a bruise could appear. This could happen, for example, when a child has banged themselves with a toy or fallen over whilst learning to walk and they don’t say, or they do not show any signs at all of hurting themselves. Therefore not bringing it to the attention of the staff. Every effort is made to make these incidents rare, if you have any complaints please phone Margaret or Rebecca Hosie. On relevant numbers provided.

Policy on behaviour management

At Caego Day Nursery we believe that children behave by example. Children gain respect through interaction with caring adults who act as good role models, Showing children love and respect and valuing their individual personalities sets them an example for when they enter full time education, and for future reference throughout their adult life.

The nursery staff encourages a strong emphasis on showing polite behaviour at all times. This establishment thrives to achieve a loving family atmosphere where children learn to respect themselves, other people and their surroundings. If you feed children negative thoughts they learn to condemn, label themselves and others as naughty, and grow up with no self-esteem. Children need to have set boundaries and conditions of behaviour to set them an example, for their own safety and the safety of their friends.

Within the nursery we aim to set these boundaries in a way which helps the child to develop a sense of the significance of their own behaviour. We use redirection and distraction for misbehaviour, and constant positive praise for good behaviour. Evidence proves over the years, that this produces happy well balanced children who never fail to excel in all areas. We do have a behavioural policy on file for the perusal of all concerned.

Equal opportunity policy

At Caego Day Nursery we take great care to treat each individual as a person in their own right. Discrimination of any kind will not be tolerated. We teach our children different values through playing with a wide range of cultures and beliefs. We use visual aids and a variety of multicultural images to convey positive messages to our children.

We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within our nursery.

Throughout their attendance at Caego Day Nursery, all children are assessed in each department and their progress is recorded accordingly.

Confidentiality policy

We have a strict code of conduct with regards to confidentiality. All Staff are trained in this area. They understand confidentiality concerning any child or parent is of paramount importance. Information must not be shared about any child with anyone, unless permission is given by the parent of the child concerned. A Policy regarding this is on file.

Complaints procedure

At Caego Day Nursery we believe that parents are entitled to expect only the highest standards for their child. In addition, they as parents should be treated with courtesy and prompt careful attention at all times. We as child care practitioners endeavour to give of our best to ensure parents are happy with the service we provide. If however a parent should have reason to complain, we encourage parents to voice their concerns to senior members of staff no matter how trivial they may seem. We as managers would not be happy until your concern has been thoroughly investigated and resolved.

We welcome any suggestions from parents on how we can improve our services, we will give prompt and serious attention to any concerns that parents may have.

Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively. We will ensure the welfare of all our children is not compromised in any way at all.

We will ensure ongoing good partnership with parents, and we will endeavour to continually improve the quality of the nursery.

We send out quality assurance forms annually, the feedback from these forms are a valuable source in assessing whether we are giving a good valuable service to our parents.

We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our Safeguarding Policy.

If the complaint still remains unresolved then you have the right to contact CSSIW:

CSSIW
Government Building’s
Sarn Mynach
Llandudno Junction
LL31 9RZ

Useful numbers

SPOA (Single Point of Access): 01978 292039

Local Police Number: 101

CSSIW Inspector (Children’s Day Care): 0300 7900 126

NSPCC: 01978 362 383