Policies & Procedures

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Admissions policy

The overriding factors we consider in respect of admissions. All applications are given respect. Each child is treated equally and given the same opportunity to reach their full potential, irrespective of their ethnic origin, culture, religion or home language, family background, or special educational needs, disability, gender or ability. We have evidence of a robust policies document in place for the perusal of all concerned, please do ask a member staff if you wish to see them.

Registration information

At Caego Day Nursery we are registered to care for up to 100 children between the ages of birth and 8 years. We are governed by CSSIW’S national minimum standards, and are also registered by Wrexham Borough Council to provide early years education. In addition to the above, we are also registered to provide the flying start programme.

Languages through which care is provided

The main language used in the care provided at Caego Day Nursery is English. We are monitored by the Early years guidance and provide the appropriate basic Welsh language as every day good practise. This is implemented through nursery rhymes, numerical skills, shapes, colours, and simple phrases. This is implemented at an appropriate level for all our children.

Children with special needs requirements

Each child is treated equally and given the same opportunity to reach their full potential. Parents of children with specific special needs are welcome to visit the nursery and discuss such needs with staff and management. Management and senior staff will liaise with outside agencies if required. Parents will be informed as necessary.

Securing your child’s place

Parent’s wishing to book their child in this nursery, are required to pay a £40 booking in fee. This is to secure your child’s place. When this has been received, we offer a 4 hour session in which your child can come into the setting for a settling in period.

Arrival and collection of children

Caego Day Nursery provides a warm welcome to every child and family on their arrival. The staff member records any specific information provided by you regarding the child, i.e the time of last medication given, or any accidents have occurred out of nursery hours.

If the child is to be collected by someone who is not the parent at the end of the session, there is an agreed procedure that must be followed to identify the designated adult. Photo identification or a password is also required where possible for the designated adult. Parents are informed about these arrangements and reminded about them regularly.

Collection procedures

When collecting your child you will be informed of any relevant information on the notice board provided in the reception area were you will collect your child. You will be informed about any accidents or incidents that may have occurred and requested to sign the appropriate paperwork.

The nursery will not release a child to anyone other than the known parent or guardian, unless an agreement has been made at the time of arrival. The parent should inform the designated adult collecting the child, of our nursery procedures and contact the nursery about the arrangements as soon as possible regarding a requested password. If in any doubt the nursery will check the person’s identity by ringing the child’s parent or their emergency contact number.


At Caego Day Nursery we promote the good health of all children attending. To help keep children healthy and minimise infection. We have strict procedures in place. We are governed by CSSIW guidance; we cannot accept children into nursery if they are unwell.

In order to take appropriate action of children become ill and to minimise the spread of infection we implement the following procedures:

  • If a child becomes ill during the nursery day, we contact their parent(s) and ask them to pick up their child as soon as possible. During this time we care for the child in a quiet, calm area with their key workers, wherever possible
  • We follow the guidance given to us by Infection Prevention and Control for Childcare Settings (0-5 years) Nurseries Child Minders and Playgroups and advice from our local health protection unit on exclusion times for specific illnesses, e.g. sickness and diarrhoea, measles and chicken pox, to protect other children in the nursery
  • Should a child have an infectious disease, such as sickness and diarrhoea, they must not return to nursery until they have been clear for at least 48 hours
  • Where we have any child or staff member with food poisoning, we inform parents as soon as possible if there is a contagious infection identified in the nursery, to enable them to spot the early signs of this illness. We thoroughly clean and sterilise all equipment and resources that may have come into contact with a contagious child to reduce the spread of infection
  • We have the right to refuse admission to a child who is unwell. This decision will be taken by the manager on duty and is non-negotiable
  • We make information/posters about head lice readily available and all parents are requested to regularly check their children’s hair. If a parent finds that their child has head lice, we would be grateful if they could inform the nursery so that other parents can be alerted to check their child’s hair

All sickness and absenteeism must be paid in full.

Administration of medicine

At Caego Day Nursery we promote the good health of children attending nursery and take necessary steps to prevent the spread of infection (see sickness and illness policy). If a child requires medicine we will obtain information about the child’s needs for this, and will ensure this information is kept up to date. We follow strict guidelines when dealing with medication of any kind in the nursery. Staff are allowed to administer medication prescribed by the doctor, and will require your consent prior to administering the medicine.

If a child requires Calpol then you must provide this, and you will be called prior to a member of staff administering it. We are only allowed to give your child one dose of Calpol during the day in nursery if they require more then you will be required to come and collect your child.

Meals and dietary needs

Breakfast is served at 9am with a hot 2 course lunch at 11.45am freshly prepared by our fully trained staff. We serve a light snack at 2pm and a more substantial snack at 3.30pm.

We ensure that we cater for all dietary requirements and respect different religious dietary needs. Drinks of milk and water are given frequently throughout the day.

Procedure for dealing with accidents and incidents

At this Nursery immense stress is placed on the supervision and safety of the children whether outside on the field, meal times or at play, they are attentively watched over. However, if an accident occurred our policy would be as follows.

Minor Injury

Cuts, grazes etc. Washed and given cuddles and a lot of TLC.

More Serious Injury

If a member of staff had any concerns at all following an accident then the child would be taken to hospital for treatment / X-ray etc. Whilst the child was on the way to the hospital you as Parents or Carers would be informed and would be requested to accompany your child and a member of staff to the hospital. Our number one priority is to the child. You can be assured that your child would be given every attention needed.

Accidents are bound to occur sometimes, at the Nursery or in your own home. We hope that the need to call you will never arise, but if it does we would like to feel confident about our procedure.

Accident/Incident forms will be issued at the end of the day. However, there are occasions when a bruise could appear. This could happen, for example, when a child has banged themselves with a toy or fallen over whilst learning to walk and they don’t say, or they do not show any signs at all of hurting themselves. Therefore not bringing it to the attention of the staff. Every effort is made to make these incidents rare, if you have any complaints please phone Margaret or Rebecca Hosie. On relevant numbers provided.

Policy on behaviour management

At Caego Day Nursery we believe that children behave by example. Children gain respect through interaction with caring adults who act as good role models, Showing children love and respect and valuing their individual personalities sets them an example for when they enter full time education, and for future reference throughout their adult life.

The nursery staff encourages a strong emphasis on showing polite behaviour at all times. This establishment thrives to achieve a loving family atmosphere where children learn to respect themselves, other people and their surroundings. If you feed children negative thoughts they learn to condemn, label themselves and others as naughty, and grow up with no self-esteem. Children need to have set boundaries and conditions of behaviour to set them an example, for their own safety and the safety of their friends.

Within the nursery we aim to set these boundaries in a way which helps the child to develop a sense of the significance of their own behaviour. We use redirection and distraction for misbehaviour, and constant positive praise for good behaviour. Evidence proves over the years, that this produces happy well balanced children who never fail to excel in all areas. We do have a behavioural policy on file for the perusal of all concerned.

Equal opportunity policy

At Caego Day Nursery we take great care to treat each individual as a person in their own right. Discrimination of any kind will not be tolerated. We teach our children different values through playing with a wide range of cultures and beliefs. We use visual aids and a variety of multicultural images to convey positive messages to our children.

We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within our nursery.

Throughout their attendance at Caego Day Nursery, all children are assessed in each department and their progress is recorded accordingly.

Confidentiality policy

We have a strict code of conduct with regards to confidentiality. All Staff are trained in this area. They understand confidentiality concerning any child or parent is of paramount importance. Information must not be shared about any child with anyone, unless permission is given by the parent of the child concerned. A Policy regarding this is on file.

Complaints procedure

At Caego Day Nursery we believe that parents are entitled to expect only the highest standards for their child. In addition, they as parents should be treated with courtesy and prompt careful attention at all times. We as child care practitioners endeavour to give of our best to ensure parents are happy with the service we provide. If however a parent should have reason to complain, we encourage parents to voice their concerns to senior members of staff no matter how trivial they may seem. We as managers would not be happy until your concern has been thoroughly investigated and resolved.

We welcome any suggestions from parents on how we can improve our services, we will give prompt and serious attention to any concerns that parents may have.

Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively. We will ensure the welfare of all our children is not compromised in any way at all.

We will ensure ongoing good partnership with parents, and we will endeavour to continually improve the quality of the nursery.

We send out quality assurance forms annually, the feedback from these forms are a valuable source in assessing whether we are giving a good valuable service to our parents.

We have a formal procedure for dealing with complaints where we are not able to resolve a concern. Where any concern or complaint relates to child protection, we follow our Safeguarding Policy.

If the complaint still remains unresolved then you have the right to contact CSSIW:

Government Building’s
Sarn Mynach
Llandudno Junction
LL31 9RZ

Safeguarding children policy

At Caego Day Nursery we work with children, parents, external agencies and the community to ensure the welfare and safety of children and to give them the very best start in life. Children have the right to be treated with respect, be helped to thrive and to be safe from any abuse in whatever form.

We support the children within our care, protect them from maltreatment and have robust procedures in place to prevent the impairment of children’s health and development. Safeguarding is a much wider subject than the elements covered within this single policy, therefore this document should be used in conjunction with the nursery’s other policies and procedures.

This policy works alongside these other specific policies to cover all aspects of child protection:

  • Online safety
  • Human Trafficking and Modern Slavery
  • Prevent Duty and Radicalisation
  • Domestic Violence, Honour Based Violence (HBV) and Forced Marriages
  • Looked After Children

Legal framework and definition of safeguarding

  • Children Act 1989 and 2004
  • Childcare Act 2006
  • Children and Social Work Act 2017
  • Counter-Terrorism and Security Act 2015
  • Safeguarding Vulnerable Groups Act (2006)
  • All Wales Child Protection Procedures (2008)
  • Social Services and Well-being (Wales) Act 2014

Safeguarding and promoting the welfare of children in relation to this policy is defined as:

  • protecting children from abuse and neglect
  • preventing impairment of their health or development ensuring that they receive safe and effective care

Policy intention

To safeguard children and promote their welfare we will:

  • Create an environment which supports children to develop a positive self-image
  • Provide positive role models and develop a safe culture where staff are confident to raise concerns about professional conduct
  • Support staff to notice the softer signs of abuse and know what action to take
  • Encourage children to develop a sense of independence and autonomy in a way that is appropriate to their age and stage of development
  • Provide a safe and secure environment for all children
  • Promote tolerance and acceptance of different beliefs, cultures and communities
  • Always listen to children
  • Provide an environment where practitioners are confident to identify where children and families may need intervention and seek the help they need
  • Share information with other agencies as appropriate or as may be required

The nursery is aware that abuse does occur in our society and we are vigilant in identifying signs of abuse and reporting concerns. Our practitioners have a duty to protect and promote the welfare of children. Due to the many hours of care we are providing, staff may often be the first people to identify that there may be a problem. They may well be the first people in whom children confide information that may suggest abuse or to spot changes in a child’s behaviour which may indicate abuse.

Our prime responsibility is the welfare and well-being of each child in our care. As such we have a duty to the children, parents and staff to act quickly and responsibly in any instance that may come to our attention. This includes sharing information with any relevant agencies such as local authority services for children’s social care, health professionals or the police. All staff will work with other agencies including as part of a multi-agency team, where needed, in the best interests of the child.

The nursery aims to:

  • Keep the child at the centre of all we do
  • Ensure staff are trained right from induction to understand the safeguarding policy and procedures, are alert to identify possible signs of abuse, (including the signs known as softer signs of abuse), understand what is meant by child protection and are aware of the different ways in which children can be harmed, including by other children through bullying or discriminatory behaviour
  • Be aware of the increased vulnerability of children with Special Educational Needs (SEN) / Additional Learning Needs (ALN) and other vulnerable or isolated families and children
  • Ensure staff understand how to recognise early indicators of potential radicalisation and terrorism threats and act on them appropriately in line with national and local procedures, including through annual safeguarding newsletters and updates
  • Ensure that all staff feel confident and supported to act in the best interest of the child share information and seek the help that the child may need
  • Ensure that all staff are familiar and updated regularly with child protection training and procedures and kept informed of changes to local/national procedures
  • Make any referrals in a timely way, sharing relevant information as necessary in line with procedures set out by the Wrexham Safeguarding Children Board
  • Make any referrals relating to extremism to the police (or the Government helpline) in a timely way, sharing relevant information as appropriate
  • Ensure that information is shared only with those people who need to know in order to protect the child and act in their best interest Keep the setting safe online using appropriate filters, checks and safeguards, monitoring access at all times
  • Ensure that children are never placed at risk while in the charge of nursery staff
  • Identify changes in staff behaviour and act on these as per the Staff Behaviour Policy
  • Take any appropriate action relating to allegations of serious harm or abuse against any person working with children, or living or working on the nursery premises including reporting such allegations to CIW, Local Authority Officer and other relevant authorities
  • Ensure parents are fully aware of child protection policies and procedures when they register with the nursery and are kept informed of all updates when they occur
  • Regularly review and update this policy with staff and parents where appropriate and make sure it complies with any legal requirements and any guidance or procedures issued by the North Wales Safeguarding Children Board

We will support children by offering reassurance, comfort and sensitive interactions. We will devise activities according to individual circumstances to enable children to develop confidence and self-esteem within their peer group and support them to learn how to keep themselves safe.

Contact telephone numbers

CIW; 03000625609
Regional Safeguarding Children Board 01978 292039
Local Authority children’s social care team 01978 292039
Local Authority Officer (SPOA) ; 01978 292039 OUT OF HOURS 03450533116
Non-emergency police 101
Government helpline for extremism concerns 020 7340 7264
NSPCC Whistleblowing hotline 0800 028 0285
NSPCC Childline 0800 1111

Useful numbers

SPOA (Single Point of Access): 01978 292039

Local Police Number: 101

CSSIW Inspector (Children’s Day Care): 0300 7900 126

NSPCC: 01978 362 383